Terms & Conditions

COPYRIGHT AND TRADEMARK

The Client authorizes NOS the right to publish and utilize any data, files, or graphic logos that the Client provides while keeping all copyrights therein. Any data or files that are protected by a third party’s copyright must be used with the client’s consent and within the bounds of those rights. The Client is further responsible for obtaining NOS permission and rights for the use of the same. By signing a contract for website design and/or placement, the client is promising NOS that they have secured the necessary authorizations. Evidence of authorizations and powers could be requested.

PAYMENT METHOD

  • All prices are quoted in US dollars only.
  • We provide alternative forms of currencies for those clients who face difficulties in making payments in dollars,
  • The converted rate, however, must match the initial amount given by our customer representative. Additionally, after reviewing your document, our customer service person will reply to you regarding the payment amount. Please be aware that we won’t approve the order until the debt is successfully handled if we don’t get the money, your payment method is rejected, or the payment procedure fails.
  • All invoices are to be processed as per the schedule via your preferred method of payment on our secured payment provider webpage such as PayPal, Bank transfer, and Payoneer. NOS makes every effort to minimize cybercrime and fraudulent activities.

REFUND POLICY

NOS present its refund policy that is applied to all its design and development service.

  • NOS holds all the rights to negotiate and return a suitable portion of the amount paid by the customer for the requested service.
  • If you decide to cancel your order before the commencement of work, we will return you 100% of the amount but transaction fees will be deducted from your payment.
  • There won’t be any refunds or modifications for the money you’ve already paid if the order is canceled after the commencement of work.
  • Any cancellations must be made in writing and transmitted by fax, email, or conventional mail. Cancellation requests made by phone will not be honored.
  • Payments must be given either in advance or in accordance with the parameters indicated for small or one-time jobs. There will be no refunds for any amounts for which we have already started working.
  • The only payment that will be refunded is the balance, do take note. We have no obligation to give you further funds.
  • You can email us a refund request if you have a specific issue and require a full refund.
  • Refund requests must be made within seven days of the project’s delivery. After 20 days from the date of purchase, refund claims will not be honored.
  • It takes 60 days for a successful refund to appear in your account.
  • Our content writers use their discretion to decide whether the refund is valid or not.

CANCELLATION OF PAYMENT MADE FOR REFUND

The refund policy of NOS shall be void under the following circumstances:

  • Once you have accepted the initial design, you can’t reject it.
  • If you select a customized design and development package and then cancel it.
  • If you finalized and approved a logo design.
  • The website design has been accepted, developed, and deployed live.
  • Revisions have already been made by our side.
  • Any cancellations due to non-project reasons.
  • If you do not contact us for more than two weeks.
  • Violation of NOS demand for a complete design change.  
  • If the request for a refund is submitted after the allotted period.
  • If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, the refund will only apply to that particular service and ‘not’ the entire bundle.
  • If the business or brand name is altered.
  • Other reasons such as change of mind, disagreement with other partners, etc. are also not accommodated.
  • Order cancellations occur before a 33% administrative cancellation fee.

 

Note: NOS reserves all the rights to reject or cancel any project at any time. Additionally, following the reimbursement, NOS will own all designs and the client will have no rights to use them for any other reason.

The refund policy in no circumstances applies to services that are unrelated to design or development. Any package or bundle that Creative Shark offers may include custom services; however, the fees for such services are refundable. These are some examples of such services:

Email and website hosting services

  • Website SSL and copyrights protection certificates
  • Purchase of website domain
  • Social media marketing, Google Adwords campaigns, or website SEO plans
  • Website maintenance plans

 

In the event that a client is dissatisfied with any of the aforementioned services that are not covered by our refund policy, NOS will assess the situation, evaluate the project, and then decide whether to accept it or reject it entirely.

PRODUCT DELIVERY POLICY

A confirmation email for the order will also be sent to the specified account on the day the project began, and NOS will upload the entire file and design to the client-provided account. Although the turnaround time varies depending on the package chosen by the customer, the NOS team requires a minimum of 2 business days. All modification and refund procedures are dependent on the date and time of the design order and are delivered to the client-provided account. Websites won’t go online until all fees have been paid. Under no circumstances would NOS launch the website if the payment is unclear. NOS builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.

Contact us if you need a quick or urgent order.

CONTENT CREATION FOR WEBSITE

The client needs to know about the following rules regarding the content written for the website.

  • NOS is not responsible to produce or add content (such as text or images) to the website unless the content is not purchased.
  • NOS creates the website’s text and content, especially for the client’s website.
  • Upon the client’s permission, NOS will purchase stock pictures from stock photo sources and a fee will be paid.
  • NOS disclaims all liability for any similarities between photos used on the site and those on other websites, whether or not they are intentional.
  • The website will be filled with products and product information by NOS.
  • Product images and product details must be provided by the client.

DESIGN CREDIT

At the bottom of the client’s website, there will be a small image or small type connection to NOS. If a visual is used, it will be created to blend in with the layout of the website as a whole. Additionally, the client acknowledges that the website that was created for them may be included in NOS portfolio.

CUSTOMER SERVICE

Our customer service team is available online around-the-clock to address any of your worries and questions. You can also email us with all of your questions, and one of our customer service specialists will respond to you right away.

TECHNICAL SUPPORT

NOS focuses on offering design and development services that satisfy clients’ needs. We occasionally incorporate technical items in our packages to assist clients in getting the desired outcomes from their websites and logos. The client will collaborate with NOS to set up the services and will receive all the necessary basic information, ensuring successful completion. NOS is not responsible for the customer’s installation of the aforementioned services or for providing in-depth training for them.

The full burden of responsibility rests with the client; NOS will not be held liable or responsible in any manner if the user fails to implement, install, or learn how to use the aforementioned services.

QUALITY ASSURANCE POLICY

The NOS design team is dedicated to creating a top-notch logo and website designs that satisfy all of your needs. We consistently outperform your expectations since our designers work tirelessly to produce the best work. The designers at NOS thoroughly investigate and review each design before they are finalized, guaranteeing that the originality and caliber are upheld. We are able to provide 100% satisfactory results to our clients because of our free multiple revisions.